FAQS

Offering outstanding services to companies and individuals involved in global trading guaranteeing efficiency, profitability and convenience.

GOLD – XAUUSD
Silver – XAGUSD
EURUSD – EURUSD
GBPUSD – GBPUSD
USDJPY – USDJPY
XAUTRY – XAUTRY
DAX30 – DAX30
WS30 – WS30
XNGUSD – XNGUSD
Oil – USOIL
Oil – UKOIL
BTC – BTCUSD

Questions regarding Documents & Account Opening Procedure


No, you do not need to sign any documents

Any agreement between the Company and its Clients, is governed by the Distance Marketing of Consumer Financial Services Law. Thanks to that, an agreement does not need be signed but it has the same legal effect and establishes the same rights, duties and responsibilities as a printed agreement signed between both parties. If you would like to have a printed and signed copy of the agreement, you can send us two (2) copies of our Terms and conditions signed by you, to our registered address, stating your postal details. We will then send you back a copy that has been signed and stamped by us.

We offer a variety of accounts to suit all the individual needs of our Clients. For more information on account types CLICK HERE (ACCOUNTS TYPE)

If you have not found the answers you were looking for in here, please send your questions to : customercare@edgemarkets.com

Questions regarding EDGE MARKET Limited


Edge Markets is a regulated entity, following strictly the segregated accounts principal by offering wide range of products in single Platform trading facilities.

We do understand that traders are looking for fast execution, minimum slippage and tight spread Whether you are an experienced trader or new into currency trading, our user friendly trading platforms are simple yet sophisticated enough to give you the best effort service 23 hours and 5 days a week.

For more information, click here

Edge Markets (registered address: Trust house, 112Bonadie Street, Kingstown, POBOX 613, St. Vincent & the Grenadines). Company No. 25178 IBC 2018 its commitment to the highest business standards and ethics by complying with national and international regulatory authorities.

As part of the Brokerage service of OTC margin trading, we are offering our Clients the following services:

Investment Services:

  • Reception and transmission of orders in relation to one or more Financial Instruments.
  • Execution of Orders.

Ancillary Services:

  • Foreign exchange services where these services are connected to the provision of investment services

We place great emphasis on providing our Clients with as much assistance as is required to help them understand both the trading platform and the Forex/CFDs market. We can provide you with technical and fundamental analysis, inform you about any interesting events which may influence the market and show you how to find information that can help you make decisions, regarding the choice of products that may interest you the most. However, all material we provide you with is for informational purposes only and should never be considered as investment advice. If you have any doubts regarding your suitability towards any financial investment, you should consult with an independent financial advisor before making any investments.

No. Under no circumstances will any of our employees ever access your account to trade on your behalf. You are the only person who is authorized to place orders and for your own safety, you should never share your login details with anyone.

Our official language is the English language. Any translated versions of the material provided on our website, legal documents and correspondence is there for informational purposes and your own convenience only. In the case of any contradiction between the English and any other language version, the English version shall always prevail.

Before becoming our Client, you should familiarize yourself with all the information provided on our website and you should carefully read and understand our Terms and Conditions of Use together with all the other Legal Documentation provided to you on our website.

Our Terms and Conditions of Use govern all the actions related to each and all investment services that we are authorized to provide.

Our Risk Disclosure Notice provides a summary of the key risks involved in investing in Forex and CFDs.

Our Conflicts of Complaints and Dispute policy describes how the Company handles any conflicts of interests in order to provide fair treatment to its Clients.

Our Privacy Policy explains how we deal with all the sensitive information obtained from our Clients.

Our Complaints and Dispute policy the procedure that needs to be followed by Clients who wish to file a complaint against the Company and describes the process applied by the Company when handling complaints.

Please note that you can always contact us, if you believe that any of the information provided by us is unclear. Additionally, if you have any doubts, remember that you can seek an advice from an independent legal or financial advisor.

If you have not found the answers you were looking for in here, please send your questions to : customercare@edgemarkets.com

Questions regarding Forex/CFD Market & trading conditions.


Forex or Foreign Exchange is the process of buying and selling currencies. The foreign exchange market is the biggest and most liquid financial market in the world. The market operates 24 hours around the clock from Sunday night through Friday and comprises central banks, currency speculators, organizations, governments, retail investors and international investors. Over the years, the size of the Forex market has been constantly increasing. Forex

A CFD, or Contract for Difference, is an agreement between two parties to exchange the difference between the opening price and closing price of a contract. CFDs are derivatives products that allow you to trade on live market price movements without owning the underlying instrument on which your contract is based. You can use CFDs to speculate on the future movement of market prices regardless of whether the underlying markets are rising or falling. You may the opportunity to sell and profit from falling prices or buy and profit from rising prices. Moreover, with our vast variety of markets, you can gain exposure to markets you may not have had access to before.

Leverage is a financial tool, which allows the practice of using Margin in order to increase the potential return of an investment which also symmetrically increases the potential loss. Trading on leveraged capital means that you can trade in amounts significantly higher than the funds you have invested, which only serves as the margin.

Normally, during the European and North American wintertime, weekly activity begins on Sunday at 22:05 GMT continuously until Friday 21:00 GMT. During the Day Light Saving times in these regions, the weekly market activity begins on Sunday at 21:05 GMT and ends on Friday at 20:00. Market activity hours may vary due to public holidays or due to unusual liquidity conditions which may arise from exceptional global events. Opening or Closing times may also be altered by us due to liquidity and risk management considerations. Please be advised that while most of the instruments are traded on a 24-hour basis without interruption, some instruments, mainly shares and indices,

ASK is the price at which you can buy (go long) any Financial Instrument. BID is the price at which you can sell (go short) any Financial Instrument.

A Long Position occurs when you buy a Financial Instrument and expect that its price will increase. A Short Position is when you sell a Financial Instrument and expect that its price will decrease.

Spread is the name given to the difference between the Bid and Ask price. For example, if an ASK price for EUR/USD equals 1,0460 and the BID price is 1,0458 then spread is 2 pips.

In financial markets, specifically in the Forex market, pip (percentage in point) is a unit of change in an exchange rate of a currency pair. Most major currency pairs are priced to five decimal places, and a pip is one unit of the fourth decimal point: for dollar currencies, this is to 1/100th of a cent.

Base Currency is the first currency represented in the currency pair, for example in the EUR/USD currency pair the base currency is EUR. Quote Currency is the second currency represented in a currency pair, for example in the EUR/USD currency pair the variable currency is the USD.

Lot is the unit that represents the volume of a transaction. 1 lot (or 1.0 lot) equals 100 000 units of base currency, for example 1 lot in EUR/USD equals EUR 100 000. 1 mini lot (or 0.1 lot) equals 10 000 units of base currency, for example 1 mini lot in EUR/USD equals EUR 10 000. 1 micro lot (or 0.01 lot) equals 1000 units of base currency, for example 1 micro lot in EUR/USD equals EUR 1 000.

Stop Loss (SL) and Take Profit (TP) are types of pending orders. SL and TP are an instruction, which you can attach to your Market Order at the moment you want to enter this order on the market or later on, when the transaction is already open.

By placing a Stop Loss limit, you are setting a price at which you want to close your transaction in case if the market will turn against you. Once the level of losses will reach the limit set by you, your transaction will be closed automatically. In other words, you may use SL to minimize your potential loss.

By placing a Take Profit Limit, you are setting a price at which you want the system to automatically close your transaction at the point when it will reach a certain profit. So, you may use this limit to secure your potential profits.

Stop Loss and Take Profit limits for open short positions are executed at ASK price, while Stop Loss and Take Profit limits for open long position are executed at BID price.

Please remember that slippage may apply to all pending orders. It means that, if a positive or negative slippage occurs, your transaction may not be executed at the ST or TP price set by you, but at the first available market price.

Slippage is the difference between the expected executed price of an order, and the price at which the order is executed at.micro lot (or 0.01 lot) equals 1000 units of base currency, for example 1 micro lot in EUR/USD equals EUR 1 000.

While trading, you may encounter a Positive or Negative Slippage. Positive Slippage occurs when the order is executed at the better price, while the Negative Slippage occurs when the order is executed at the worst price.

A Price Gap is an area on a chart where the price of a financial instrument moved sharply up or down with little or no trading in between. As a result, the asset's chart shows a "gap" in the normal price pattern.

A Margin Call occurs when the Account’s equity is about to drop below the margin requirement needed to maintain open Transaction(s). The Margin Call is set at the 100% equity-to-margin ratio. If the equity-to-margin ratio continues to drop, a Stop-out may occur.

A stop-out Occurs when the account’s equity drops below the margin requirement needed to maintain open Transaction(s). If the equity continues to drop, reaching 20% equity-to-margin ratio, MT5 will automatically close all open positions to prevent the zeroing out of the account.

Please note that a Stop-out may occur even if the Account is fully hedged. When an account is fully hedged, no margin requirement is needed, however the equity is affected by the floating Profit and Loss (P&L). If the spread widens, the floating Profit and Loss (P&L) will increase. In this case, if floating P&L > equity, account will get stopped out.

If you have not found the answers you were looking for in here, please send your questions to : customercare@edgemarkets.com

Questions regarding your funds


No. We ensure that the maximum loss that you can encounter, at any point in time, cannot exceed your available balance. This mean that you are not liable in any way for a negative account balance, which may be caused by a rapid and violent market movement. Because the maximum risk associated with trading is limited to the equity gathered on your account, you cannot lose more money than you have invested and therefore you cannot get into a situation where you would owe any money to Edge Market

You can find more information regarding the Negative Balance Protection in our Term and conditions

There are no fees for registering and opening an account with us. We will not charge you a monthly fee for owning an account either, however, you should keep in mind that there are some charges related with trading, transferring money and inactivity.

Costs related with trading:

Spread – When you open a transaction, spread is automatically charged, which is why your transaction opens with ‘a minus’. Spread which includes mark-up (if applicable), is the difference between the BUY and the SELL price and it can vary between different financial instruments; its size depends on the type of the Account type held by you and the market conditions. Keep in mind that, since we offer floating spread, it can widen or contract at any time, without a warning.

To find out spread sizes available for different account types and products, check out our website. Commissions – Commission is only charged on the RAW SPREAD ACCOUNT AND ALL CFDS

EXPIRY PRODUCTS.

Overnight Financing / Swaps - The swap is the interest added or deducted for holding an open position overnight. Swaps are charged in the form of points (pips) or monetary terms depending on the financial instrument, which are based on market interest rates, which may vary from time to time. Depending on the position held and the interest rate of the currency involved in the Transaction, you may either be credited or debited with financing. On Mondays, Tuesdays, Thursdays and Fridays, swaps are charged once every working day. On Wednesdays swap is charged in triple size. You can view all swaps on your MT5 Terminal.

Costs related with money transfers:

Transfer fees may be charged by certain payment providers, however commissions for deposits and/or withdrawals are never charged by us under no circumstances. Click DEPOSITE AND WITHDRAWAL more information regarding the commission charged by the payment providers.

To deposit funds to your trading account, you need to log in to your Registered and click on ‘Deposit

Funds’. You can find detailed instructions of this process in the DEPOSITE AND WITHDRAWAL section available on our website.

No. We do not accept any third-party deposits, which means that to make a deposit to your trading account, you have to use a credit card registered under your name and/or deposit via bank transfer from the bank account that belongs to you, and/or use an e-wallet that is open under your name. Please keep in mind that, if any deposit from a third-party, does arrive to us, we will immediately send the money back to the same source, via the same payment method and remitter used to conduct the initial deposit.

No. We do not accept any cash deposits. Please keep in mind that cash deposits are associated with a high money laundering risk, so if you wish to deposit any money to your trading account, you can only do so in accordance with the payment instructions provided on our website.

The amount of time required for your funds to be credited to your trading account depends on the payment method chosen by you to make a deposit. Bank transfers may take up to 5 working days, while credit card payments and deposits done via e-wallets are usually instant.

For more information, check out the DEPOSITE AND WITHDRAWAL section on our website.

As a new Client, you will be able to withdraw your funds once you have provided us with all the required Verification Documents and received the confirmation from us that your account has been verified. As an existing Client, you can withdraw your funds at any time if all your documents are up to date (if any of your documents expire, we will simply ask you to provide a new, updated copy).

Please keep in mind that if you have any open positions on your account while withdrawal request, we will proceed with this request only if the withdrawal of funds from your account does not cause the margin level to drop below 100%.

To withdraw funds from your trading account, you need to log in to your account and click on ‘Withdrawal’. You can find detailed instructions of this process in the DEPOSITE AND WITHDRAWAL section available on our website.

No. We are obliged to follow strict anti-money laundering regulations. Therefore, you can only withdraw your funds to credit card, e-wallet or a bank account which has been used by you to carry out the initial deposit.

All funds considered as initial deposit are typically returned to the same source, via the same payment method and remitter used to conduct the initial deposit.

All funds considered as profit can be returned separately into your bank account, regardless of whether you have deposited via bank transfer or not.

Upon receiving your withdrawal request, we will proceed with the payment either on the same day or on the next working day (depending on the time you placed your request). Please keep in mind, however, that the time needed for your funds to reach you may vary, as it depends on your selected payment method.

You can find detailed instructions of this process in the DEPOSITE AND WITHDRAWAL section available on our website.

If you have not found the answers you were looking for in here, please send your questions to : customercare@edgemarkets.com